With the advent of the personalization era, many people have chosen custom furniture . However, as a relatively new industry, custom furniture has many traps of consumption. Today, let's take a look at the pitfalls that can be avoided in advance. The finished furniture in the store does not meet the requirements of the home room. What to do? To meet the increasing consumer demand, many furniture manufacturers have tailored the products for consumers to customize the products that meet the individual needs of consumers. With the increasingly popular concept of custom furniture, the series of problems that arise behind it should not be underestimated. How should consumers rationally customize furniture? Distressed: hard to find suitable furniture The owners Xiao Liu and Lao Yuan have been busy for their new home recently. When they turned to a number of furniture stores, they encountered the same troubles: no suitable furniture. Xiao Liu’s living room area is not too big. The finished furniture in the store is good-looking, but once placed in his own home, the space will be too cramped; and the old-fashioned Yuan Yuan has never looked after searching for the furniture store. Go to the "personality" mode that you like. Compared with Xiao Liu and Lao Yuan, Xie Wenting, who has had experience in decoration, did not encounter these troubles. Although the house currently being renovated is a small-sized unit with a size of only 46 square meters, she told the reporter that after the designer's “tailor-made clothingâ€, the “slimming†effect brought by the custom furniture made the original “narrow†small apartment. The space is more than enough, and the 46 square meters area is magically made into two bedrooms and one living room. Trend: Welcome to the "customized era" At present, the variety of furniture market is described as "small flowers and fascinating eyes". But even with so many types of furniture, it is still unable to meet the needs of consumers, so custom furniture has its place. Faced with the enthusiasm of custom-made furniture, the industry insider Ou Wenqing believes that in recent years, the number of real estate units has emerged in an endless stream, and the decoration styles are diverse. The demand for consumer differentiation and individualization is also increasing. The original industrial mass production of furniture is no longer satisfactory. The actual needs of consumers, so that the custom furniture can be "adapted to local conditions" to play an advantage. Zhang Hai, the person in charge of a brand closet Dongguan, also agreed, and he also expects the market for custom furniture to become more and more extensive. According to Liang Yong, the general distributor of a brand sofa in Dongguan, the current custom type of furniture is divided into classic suits, European and American styles, rural gardens, wrought iron and other series. The range of custom furniture is gradually expanded from the original cabinets and wardrobes. To the sofa, bed, bookcase, table and chairs, etc. Hidden dangers: Lack of standard disputes is difficult to solve Although custom furniture is currently popular in the market, due to the lack of uniform national or industry standards, it is difficult to resolve a dispute. Lin Yueming told the reporter that in October, he customized three sets of wardrobes, but because the designer made the wrong size in the drawing process, the actual size was found to be inconsistent with the contract when the product was installed, resulting in unqualified cabinet installation. Two sets of these three sets of wardrobes are embedded in the wall, but because the custom-made wardrobe is larger than the actual size, the manufacturer took it back and changed it again, and the drawer design at the bottom of the wardrobe was completely canceled, and the height of the door was also carried out. Three adjustments. In the interview, the reporter found that after the consumer agreed to size with the furniture, the size of the final product often did not meet the expected situation. In addition, some furniture manufacturers have also passively evaded the problems existing after consumers customize furniture. What is the reason? "Customized furniture once returned is equivalent to waste." A person in charge of the furniture factory, who asked not to be named, told reporters that because the furniture was made according to the special needs of consumers, the specificity was more targeted. Strong, the furniture returned is not good enough to sell to other people, so most manufacturers are reluctant to accept returns and often take the price reduction method to "flatten." Mr. Qiu pointed out that the current custom furniture service lacks a unified national or industry standard. Many standards and specifications are still not perfect. Even if there is a dispute, there is no ruler. As for the reason why the industry standard of custom furniture is “difficult to produceâ€, Mr. Qiu believes that there are many types of products for custom furniture companies, and each product has unique characteristics and cannot be generalized. Due to the current supervision of product quality in terms of product quality, there is a lack of corresponding standards and management regulations in the market. The Consumer Association of the City reminds consumers that they should be familiar with the relevant quality standards before customization, and ensure customization while pursuing individuality. The quality of the furniture. Should try to have a detailed understanding of the custom home business; the substrate, color, size, contract content and drawings of the furniture should be clearly marked; determine the use of various materials is correct, and keep a final payment after the inspection to ensure that there is no problem . Dongguan Qiming Law Firm Yi lawyer said that the two parties should make detailed arrangements on the important contents of furniture size, price and material beforehand. Consumers can ask the operators to provide the "Furniture Product User Manual". Once the consumer dispute arises, consumers can The purchase price is recovered according to the relevant agreement. Case number one Oral agreement does not rely on custom furniture to dispute Recently, Mr. Jie, who lives in Yanqing County, finally got the key to the house after the renovation of the old house. He was so happy that he had to stay in the new house until recently. The consumer dispute caused by custom furniture brought Mr. Jie. Endless troubles. It turned out that Mr. Jie plans to move into a new home in November 2009, so he started the renovation after getting the key to the new building. Mr. Jie ordered a set of whole cabinets in a building material city in Yanqing, and told the merchants to process according to the sample standard placed in the store. The countertops were made of stainless steel. The thickness of the stainless steel was 1.2 mm, and it was said that the delivery was completed in September 2009. The price is 2,500 yuan. However, the two sides only verbally agreed on the above content and did not sign a written contract. According to Mr. Jie, in September 2009, the merchants installed the cabinets. Due to the error in the size of the stainless steel countertop, it could not be installed. The merchant temporarily placed the stainless steel countertop material on the living room floor. The careful solution Mr. found that the stainless steel material was very light and the texture was soft. Based on the experience of working in the factory workshop, Mr. Jie visually measured the sheet. The thickness is not enough for 1.2 mm. Therefore, the person was asked to use a vernier caliper to measure. As a result, the thickness of the steel plate was only 0.6 mm, which was half the difference from the agreement. Mr. Jie was very angry at the time. Mr. Jie immediately mentioned the matter to the merchant, and the merchant knew that he was very happy and promised to redo as required. After 20 days, the operator came to the door again to install stainless steel countertops. Before the installation, Mr. Jie has not yet accepted the inspection, and the operator must solve the signature on the acceptance certificate. Mr. Jie once again found the vernier caliper to measure the thickness of the steel plate and found it was still 0.6 mm. Because he did not meet the agreed standards, Mr. Jie refused to install, and did not expect the operator to leave angrily. The helpless Mr. Jie had to go to the building materials city to find a merchant negotiation, but it was fruitless. Since the cabinet has already done half of the difference, the Mr. Jie has to ask the operator to continue the installation, and he also found the person in charge of the building materials city to negotiate. Under the mediation of the person in charge of the building materials city, the operator promised to continue the installation, but after a delay, Mr. Jie had to find the Yanqing Consumers Association complaint. According to the investigation, Yanqing Consumers Association learned that the merchant is afraid that Mr. Jie will not continue to do the money, and Mr. Jie is worried that the operator will deceive again and no longer trust the merchant. Later, after the staff of the Consumers Association patiently persuaded the two sides to dispel their concerns, and agreed that Mr. Jie will hand over the remaining cabinets to the Consumers Association for safekeeping, and the County Consumers Association will preside over an agreement. The agreement stipulates that the actual thickness of the stainless steel countertop shall not be less than 1.0 mm. If the thickness is lower than the requirement, minus half of the total price, the agreement also stipulates the installation time limit and flatness. The installation was completed in November, but after testing, the thickness of the steel plate is still less than 1 mm. Although Mr. Jie was not satisfied, he saved half of the money and accepted the result. The merchant not only lost money, lost his job, but more importantly, lost his credit. Through this complaint, Yanqing Consumers Association reminds consumers that when ordering furniture, it is necessary to sign a contract; the contract terms should be as detailed as possible, and the illegal operators should be able to take the opportunity; the installation must be carefully checked and not sloppy. At the same time, the operator is reminded that both the contract and the credit must be honored. In the operation, it is better to sign the contract to stipulate the rights and obligations of both parties. Case 2 Renovation of the new house to buy the cabinet boss to collect the deposit ran In the past few days, looking at the empty bathroom and kitchen in the new house, Mr. Guo, who lives in Qingyang District, is extremely depressed. At the end of November last year, he customized a bathroom cabinet and cabinet at a brand cabinet store in Yushu Street. Who knows that on January 20, when Mr. Guo went to pick up the goods according to the time when the contract was signed, he found that the cabinet shop ordered not only changed the signboard last year, but even the boss changed. Call the phone left by the store before, not the empty number or the shutdown. Yesterday, Mr. Guo broke into the “3·15†rights-protection phone of this newspaper. He said with a depressed voice, “I would like to move into a new home before the Spring Festival according to the custom of my hometown. This time, not only can the new house not live, but the deposit of more than 4,000 yuan paid in the early stage also hits. What should I do? On November 22 last year, Mr. Guo, who was busy with his home improvement, went to Yushu Street to sweep the goods. He saw a local cabinet store on the grounds of pavement decoration and made special promotions. A bathroom cabinet with a value of more than 3,750 yuan is very much in line with his aesthetic. Since the house had not yet begun to be renovated, Mr. Guo paid a deposit of 1,000 yuan. On November 28th, the staff went to the door to measure the bathroom size. According to the contract signed by the two parties, Mr. Guo prepaid the remaining material allowance of 2,750 yuan. At the same time, Mr. Guo booked a set of whole cabinets at the store and paid a deposit of 1,000 yuan. Until January 20 this year, it is necessary to agree to install the door, the cabinet store still has no news. The doubtful Mr. Guo dialed the phone left by the person in charge of the store, but the phone has been turned off. Unexpectedly, he came to Sanbanshu Street again, and the sight in front of him surprised him: the store of the cabinet was no longer there, and the whole shop had changed people. "I only know when I found out that the original business was not a decoration at all. The shop had already been out. I was in the middle of the gold shell." Mr. Guo was annoyed. In desperation, on February 8, he called the manufacturer of the cabinet. A salesperson of the manufacturer said that they were very sympathetic to Mr. Guo’s encounter, but since the previous shop owner did not send the payment to the company and did not place an order, Mr. Guo’s bath door and the whole cabinet could not be customized. . Mr. Guo then contacted the manufacturer several times, but the manufacturer has refused to provide him with goods. "It was originally customary to move into a new home before the Spring Festival, and this new house could not live." Mr. Guo said with annoyance. Consumer tips Buy custom furniture to a large formal sales place In this regard, Li Xiaobin, director of the Complaints Department of the Sichuan Provincial Consumer Council, believes that the merchant has gone away and has been suspected of commercial fraud. She suggested that Mr. Guo should first report to the local police station. "Because Mr. Guo’s experience is not limited to him alone." Because the consumer’s complaints against rights have disappeared, it is beyond the scope of the CC’s rights. At the same time, consumers can carefully review the official seal of the original contract and go to the Consumer Council to inquire about the relationship between the store and the manufacturer. "If the store is a manufacturer's outlet store or franchise store, manufacturers can't escape responsibility." Li Xiaobin also reminded consumers that when purchasing pre-paid custom furniture, it must go to a large formal sales place, not to be cheap. 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3.15 quality report: custom furniture selection brand decoration trap exposure